Cloudbeds — Pricing

Cloudbeds offers a flexible pricing structure with four main plans designed to accommodate different property types and operational needs. Pricing is provided through personalized quotes based on property size, number of units, and required features.

Cloudbeds Pricing Plans:
• Flex Plan: Modular approach allowing properties to build their own tech stack with core PMS functionality
• One Plan: Unified platform including Cloudbeds Distribution (Channel Manager and Booking Engine)
• Experience Plan: Focuses on guest experience with advanced communication and check-in tools
• Enterprise Plan: Custom solutions for hotel groups, brands, and management companies

Core Features Included in All Plans:
• Property Management System (PMS) with intuitive interface
• Multi-property management capabilities
• Mobile app for on-the-go management
• Reporting and analytics tools
• Housekeeping management module
• Groups management functionality
• Payment processing integration
• Marketplace access to third-party partners
• API for custom integrations
• 24/7 customer support and training resources

Optional Add-on Solutions:
• Digital Marketing Suite with metasearch, retargeting, and AI-powered ad creation
• Website Platform with conversion-focused design and booking engine integration
• Guest Marketing tools for automated campaigns and customer segmentation
• Premium Support for faster response times and phone support

Commission and Fee Structure:
Cloudbeds does not charge commissions on direct reservations made through their Booking Engine or Channel Manager. Commissions apply only to metasearch bookings and are charged after guest completion of stay. Additional fees may apply for optional add-on services and enhanced support packages.

Get a customized quote tailored to your business.

Cloudbeds - HotelMinder Marketplace Rating

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Review Score:

Cloudbeds - Users Reviews and Review Score

Cloudbeds has a Review Score of 4.37/5

calculated from 2144 reviews across a selection of review platforms

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The reviews reflect a divided sentiment about Cloudbeds. Many users express appreciation for responsive customer service, particularly praising the onboarding experience and specific employees like Catalina and Cesar. However, there are significant complaints regarding system reliability, poor customer support, and integration issues, with some users experiencing major business disruptions. Overall, while some find the platform intuitive and user-friendly, others label it disorganized and problematic.

Cloudbeds pros:

Responsive customer support
Intuitive interface
Streamlined operations

Cloudbeds cons:

Poor reliability
Integration issues
High cost

Cloudbeds is most suited for:

Small hotels
Independent operators
Freelancers

Read the latest reviews of Cloudbeds:

Ana was very kind her explanations were...

Ana was very kind her explanations were always clear.

Mario Carrizo

Aug 2025 Reviewed on Trustpilot

It's getting worse, the horror, the horror

We purchased Cloudbeds a while back. It was great, and has continuously gotten worse. First, our integration with Google stopped working right. I won't get into the details, but this resulted in them realizing it was their fault (after REALLY pushing them), which resulted in a refund for several months. This was the last time they did the right thing. The Whistle App is constantly breaking. If automated messaging is important to your business, Cloudbeds is not the right product for you. The Whistle App is clunky at the best of times, unusable at the worst of times (which is weekly). What spurred me to write today's review was the following: - We were forced to use their new booking engine, which when originally deployed sucked so bad that you could just turn it back to the old one- They forced the new one on everyone today- They didn't update the links (we also use Cloudbeds for our web dev and hosting because like, that should keep everything integrated well, right? Nope. Even though it's over priced)- After being gaslit for a bit, I had enough video replication to illustrate that the product was in fact, not working. Initially they sent me a screenshot of it working, but I had multiple devices that showed it didn't. They then said it wasn't working. Curious. - They identified the issue (their link wasn't updated), gave no timeline for a resolution when pressed, and said someone would reach out via email. It's late. I asked them to call. Will they? Probably not. - Based on the last 10 days of booking, I've lost at least $2,000 today.

The Stonewater Motel

Aug 2025 Reviewed on Trustpilot

So much appreciation for Catalina!

Catalina was a great help and so personable and thorough for our onboarding with Cloudbeds! We loved having her as our onboarding coach. Thank you so much, Catalina.

Margaret S

Aug 2025 Reviewed on Trustpilot

Great service and attention

Thank you for all of your help getting us up and running. Catalina, Regina, and Nix all contributed to getting things going as quickly as possible. Overall super happy with our onboarding experience.

Noelle Baca

Aug 2025 Reviewed on Trustpilot

Great team to work

The sales person was really nice and not pushy, I talked with other providers and it was like car salesman. Cloudbeds was very nice to work with and very patient. After purchasing they provided so much training, Cata was the best. I have never used this type of software and made it look easy. syncing up with the OTA's was easy, sales have gone up.

Jd

Jul 2025 Reviewed on Trustpilot

Cesar was a great onboarding coach

Cesar was a great onboarding coach. He was very patient and knowledgeable. For anything that he couldn't answer, he made sure to get the responses to our questions in a timely manner. Would definitively recommend him.

Eazy E

Jul 2025 Reviewed on Trustpilot

The support is excellent

The support is excellent, whether through chat or directly with our account manager. The interface is also simple and intuitive.What could improve is the ability to add visual markers or colors to the main calendar map. For example, highlighting national holidays. That would be a great help for managing availability and planning reservations in advance.

Jessica Brandão Borges

Jul 2025 Reviewed on Trustpilot

Bad customer service

Been trying to upgrade my subscription for 3 days. Chatted multiple times through their messaging app - they just open a ticket but no one seems interested in responding to the open ticket. You would think they would want more business. Terrible service. I have been using their software for 7 years but definitely looking elsewhere if this doesn't get resolved shortly. Not a good look

Craig Densham

Jul 2025 Reviewed on Trustpilot

Cloudbeds got hacked and they did not disclose the leak

A few weeks ago I started getting phishing emails to an email address that I used only on cloudbeds. All of these emails warn me about "account suspension" and want me to confirm my email address. All of these emails come from domains not related to cloudbeds.This means only one thing - cloudbeds got hacked and in violation of privacy protection laws in many countries around the world they did not disclose the leak.This is just poor acting on their behalf.