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Mews is an innovative hospitality cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.

Mews is a leading platform for the new era of hospitality. Over 3,000 properties in 70 countries are powered by Mews. The Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.

Customers include Accor, Generator-Freehand, Nordic Choice Hotels, The Social Hub, Life House and Les Airelles.

Mews has been named the World's Best Independent Hotel PMS Provider by World Travel Tech Awards (2022) and won Best Place to Work in Hotel Tech (2021, 2022) from Hotel Tech Report.

The company has offices in Europe, the United States and Australia.

Mews — Pricing

Standalone Property Management System starting at €300 per month without Channel Manager module - typical 2 years contract.

Get a customized quote tailored to your business.

Mews - HotelMinder Marketplace Rating

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Review Score:

Mews - Users Reviews and Review Score

Mews has a Review Score of 4.4/5
calculated from 738 reviews across a selection of review platforms
Trustpilot
2.3/5
35 reviews
SoftwareAdvice
4.6/5
43 reviews
HotelTechReport
4.5/5
660 reviews
NEW AI Review summary
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The software product received mixed reviews with a tilt towards positive. Most customers recognize and appreciate its easy-to-use interface, detailed reporting, and extensive integration with other applications. They praised its room setup, allocation features, and flexibility. However, several reviews pointed out the software's complex nature and poor customer service, with delay in response time and lack of effective communication. Users also indicated the necessity of consistent internet connection for access and the limited functional scope of its chat bot.

Mews pros:

  • Easy to use interface
  • Detailed reporting capabilities
  • Extensive integration with other applications

Mews cons:

  • Complex setup
  • Poor customer service
  • Reliance on consistent internet connection

Mews is most suited for:

  • Tech savvy users
  • Large hotels with frequent guests
  • Businesses with a focus on digitalization
Read the latest reviews of Mews:

A scam ‘company’

A scam ‘company’. This morning Mews tried to take 4 individual payments from my card - all 4 varying amounts. Fortunately, my bank blocked all transactions and I’ve escalated to the financial ombudsman. I’ve never used Mews, haven’t booked a hotel in months and have no idea how they fraudulently got my card details.
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Christopher Murty

Mar 2025 Reviewed on Trustpilot

MEWS is a very modern PMS/POS

MEWS is a very modern PMS/POS. The ease of use and the large number of integrations make daily workflows easier and enable the best service for guests. Automation in many areas can save a lot of time and minimize sources of error, thus eliminating errors. A well-organized team helps with the setup and the first steps, as well as when help is needed. There are always new and useful features and improvements. It seems as if the development team has an incredible number of ideas and is allowed to implement them. As a hotel, we are really excited and we particularly like the integration of the POS. Here, too, the setup and the change from the previous provider went smoothly and without any problems. The clear interface and the highly customizable reporting system is exactly what a hotel or restaurant needs!
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Holi City Apart Hotel B.

Feb 2025 Reviewed on HotelTechReport

It's actually quite straightforward in terms of usage. After 5 minutes, anyone can perform a check-in, adjust a price, or issue an invoice.
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Benoit T.

Jan 2025 Reviewed on HotelTechReport

Payment processing is automated. Creating and managing reservations is simple and intuitive. The UI is modern and the web booking engine is very easy for guests to use. Another positive aspect is that new features are constantly being put online without the need for an update or downtime.
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Niclas L.

Jan 2025 Reviewed on HotelTechReport

MEWS has been an excellent platform

MEWS has been an excellent platform for managing our bookings efficiently across multiple business channels. As a comprehensive property management system, it offers a user-friendly interface for both guests and staff, ensuring smooth and straightforward operations. The reservations and room block features are particularly beneficial, enabling efficient organization and synchronization of room availability across various OTAs, significantly reducing overbookings and manual errors. The tape chart feature provides a clear visual overview of room assignments, streamlining the check-in process and ensuring seamless guest experiences. Additionally, MEWS excels in reporting, offering actionable insights into performance metrics. The POS system integrates perfectly with the platform, allowing for easy ordering, menu management, food cost tracking, and purchasing. This integration, combined with effective table management, creates a robust solution for F&B operations. The channel manager and metasearch connectivity have greatly enhanced our visibility on top platforms like Google and TripAdvisor, driving increased traffic and direct bookings. The availability block feature and the MEWS payment gateway remain standout tools, simplifying operations while elevating the guest experience. MEWS continues to be a reliable and innovative system, empowering us to manage all aspects of our business seamlessly.
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Hasbi M.

Jan 2025 Reviewed on HotelTechReport

My favorite part is definitely that

My favorite part is definitely that the Property Management System is easy to use and it also looks very nice. It's also great that the system is completely cloud-based, even though it creates certain security challenges compared to alternatives. Since we have multiple properties, it's also nice that company and guest profiles are the same across all properties. Also, while I don't have only positive experiences with their product updates, I very much appreciate the fact that we have had the chance to meet and discuss with some of their product teams to share our experiences and needs regarding the platform, and we have been heard with them.
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Reetta P.

Jan 2025 Reviewed on HotelTechReport

Guest journey is fast and easy

Guest journey is fast and easy. The system is also cloud base that allows remote assistance when needed any given time.
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Kate R.

Dec 2024 Reviewed on HotelTechReport

It is a very touchy program, easy

It is a very touchy program, easy to understand and very friendly for everyone. It is very dynamic, which makes work much easier, and it is very visual.
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Marta B.

Dec 2024 Reviewed on HotelTechReport

We have been using Mews for a while now

We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. The support is always helpful and assists the customer in all matters. Mews is very easy to use and a relief for all employees. The connection of third-party systems can be carried out ourselves and saves an enormous amount of time and money.
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Benjamin N.

Dec 2024 Reviewed on HotelTechReport

The deep of the system and how you can

The deep of the system and how you can have everyting in one software with all the integrations they offer.
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Augusto Y.

Dec 2024 Reviewed on HotelTechReport

I've been using MEWS for the past 7 years

I've been using MEWS for the past 7 years, and it continues to improve with each passing year. One of the key factors that sets MEWS apart from other PMS in the market is its willingness to listen to client needs and help them maximize the system's potential. MEWS also stands out for its seamless integration with external software, providing a unified platform that makes everything easily accessible and efficient. As an online system, MEWS allows us to access it anytime and anywhere, making it incredibly convenient. I highly recommend MEWS for any type of property, from hotels to hostels, looking for a powerful and adaptable PMS solution that simplifies key daily procedures like check-ins, check-outs, and more, making them intuitive and easy to manage.
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Pedro L.

Dec 2024 Reviewed on HotelTechReport

Mews is not DEI

If you're interested in applying for a customer-facing role at Mews, it's essential to consider that the company's recruiter is a white Caucasian person. Unfortunately, this individual's racial bias raises concerns about their ability to fairly recruit people from diverse backgrounds.Mews claims to be against discrimination and open to everyone, but their actions don't always align with this statement. For instance, if you're a person of color, they think it is unacceptable for this group to participe in video calls with customers, as they believe only white Caucasian individuals are presentable to their mostly white business clientele.Consider this scenario: Imagine an Asian, Arabic, or Black African person who speaks native Italian assisting a white Italian customer. According to Mews, this would be unacceptable.Given the rise in racism across Europe, such discriminatory practices are unfortunately not surprising.It is understandable given the country of origin of the company and of the CEO which is one of the most racist and discriminatory countries in Europe.As both a customer and a worker, I strongly advise avoiding Mews like the plague.
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Mewsisnotwhatyouthink

Aug 2024 Reviewed on Trustpilot

Mews A Modern PMS Changing the Game

Mews is revolutionising Property Management Systems with its cloud-first approach, enabling rapid development cycles, seamless integration of plugins, open APIs, and an integrated merchant service. Gone are the days of end-of-shift and end-of-day reconciliation nightmares. The Mews booking engine is exceptionally designed, high-converting, and easy to embed on your website. It also offers the capability to build packages and sell add-ons, setting a new standard in the industry.Mews features a direct integration with Booking.com, where the built-in merchant automatically reports card payment failures to Booking.com, prompting customers to update their card details or risk cancellation. The Mews Commander mobile app is another game-changer, featuring built-in POS for adding ancillary products to rooms, housekeeping management, room inspections, task management, and direct team messaging.Additionally, Mews provides a learning management system with their subscription, enrolling all team members into appropriate learning paths, which has proven highly beneficial. Mews kiosks enable self check-in, offering a contactless guest journey, and the app itself is smooth and well-built. The integrated merchant allows automatic settlement and processing of cards based on defined settlement terms, enabling charges at the time of booking, before check-in, or upon check-out.
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Mick Vazquez

Jul 2024 Reviewed on Trustpilot

A game changer

Working mostly in the backend of the system it has been revolutionary for me when we switched to Mews about 5 years ago, the number of integrations and how easily they connect is nothing like I've seen before. So do yourself a favor and switch from that legacy system of yours to Mews and the revenue streams will open.
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Jesper Sandberg

Jul 2024 Reviewed on Trustpilot

The new generation of PMS

We have been working with Mews for 4 years and the company has grown so fast! They have built such a great product and team, always looking for feedback to improve and create the most perfect PMS. Fantastic integrations, customer support, reliable and super efficient tech.
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Grégoire Benoit

Jun 2024 Reviewed on Trustpilot

A great PMS for all kinds of hospitality.

Smoother operations, happier staff: Mews automates tasks and offers a user-friendly interface. This frees up our staff to focus on providing excellent guest service, which ultimately benefits everyone.Tech-savvy features for modern guests: Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests.Increased revenue potential: Mews offers flexible rate management and the ability to monetize additional spaces. This empowers us to optimize our pricing strategy and find new ways to generate revenue. I'm also impressed by their commitment to development. The beta program allows us to test new features and provide feedback, ensuring Mews stays at the forefront of the hospitality industry.
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Phil M

Jun 2024 Reviewed on Trustpilot

The system is ridiculously complicated

The system is ridiculously complicated. It tries to be all-singing, all-dancing. If I want to close a space on the timeline I have to memorize the space number and do 12 clicks. Why can't I just click (to open space), right click to close, click to save? 3 Clicks.
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Roger Foster

May 2024 Reviewed on Trustpilot

Mews is highly flexible but can be complex

Mews has a high flexibility in their product, which can make the setup more complicated but for the tech-savvy or group, you can make your setup what you require. If you are stuck they have a very extensive and up-to-date help centre that will help you with 95% of your questions. The pace of development on the platform is astonishing and does increase the learning curve to keep up but this also means Mews is working hard to stay ahead of the competition. Lastly, if Mews isn't capable or you don't agree with their philosophy they have a big library of integrations to choose from.
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Stephen De Hertogh

Apr 2024 Reviewed on Trustpilot

Not helpful on the phone

Not helpful on the phone
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Consumer

Apr 2024 Reviewed on Trustpilot

Mews is at the Heart of all core functions of our hotel

In our first six months with Mews, the hotel has seen tremendous results. As we focused our efforts on facilitating a seamless, technology driven guest journey supported by first-rate customer service, Mews enabled us to make significant strides in both areas. Furthermore, through constant innovation and product updates, there continues to be unlocked potential within the platform.
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Andrew Gauthier

Apr 2024 Reviewed on Trustpilot

Customer Service ..... oh there isn't any!!!

I agree with previous posts in regards to support / customer service.... Steaming pile of failure!! Bunch of clowns! They take no ownership what's so ever. If you log a call you'll get a templated email...and that's it! No updates etc. I would advise you to stear clear of this circus act!!
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The_hospitality_guru

Apr 2024 Reviewed on Trustpilot

Great product!

As someone who has been in the hotel industry for 20+ years, I have used numerous PMS systems. None have quite matched the efficiency and ease of use of Mews. From day one, it has revolutionized how I handle my property, streamlining tasks and enhancing overall productivity. Here's why I believe it's truly exceptional:Functionality Beyond Compare: One of Mews's standout features is its unparalleled functionality. It seamlessly integrates with thousands of 3rd parties making it a customizable system. The user-friendly interface makes navigating complex tasks a breeze, saving me valuable time and effort. Effortless Payment Setup: One of the most crucial aspects of property management is handling payments efficiently and securely. With Mews, this process has been simplified to perfection. I have done my research, and not many platforms have an automated payment process based on rate plans, saving the team lots of time. Exceptional Support: Over the years, you can tell Mews has spent much time and resources amping up their support team. They recently released a help tool that utilizes AI to answer questions that don't really require a team member, but when you need an actual person, they answer quickly. Mews has genuinely transformed the way I operate. I wholeheartedly recommend them to anyone in the industry.
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Leila Bedoian

Mar 2024 Reviewed on Trustpilot

The absolute worst customer service…

The absolute worst customer service I've ever received. Their support team does not know anything about the system, and 99% of the time you cannot even get a response from them regarding an issue. They have over charged my company by thousands of dollars for a simple mistake made that their response to was, "Oh, lol, you should've known".
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Mews Awful

Feb 2024 Reviewed on Trustpilot

Zero customer service

Unfortunately, our hotel has a really bad experience with Mews. Customer support is simply non-existent. Our questions are often ignored completely and we receive insufficient replies or support. When we have a problem (due to bugs on their system) or questions we have to be busy the whole day calling and sending emails until we receive an update or reply which is usually a templated message saying that they are working on the issue etc without offering any solution.We have a problem that is not fixed for 45 days now and all our emails regarding this issue are ignored completely. Not recommended to anyone.
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N.

Feb 2024 Reviewed on Trustpilot

Just horrible from start to end

Just horrible from start to end. No clear confirmation, need to download (refused) the app te see your own reservation, payment is a horror. 1st a check of your credit card, which is then repeated a few days later. I made a typo the second time and could not repair it; the process simply doesn't allow for it en restarting it keeps the new 'mistake' data. And to top it all off you do NOT get a bill in. You get an email (which I read when I got home) to get my bill at the hotel... complete joke and will NEVER book a hotel that uses mews ever again. So hotels that use it: I will book you through booking.com and good luck with paying them a large fee.
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Consumer

Oct 2023 Reviewed on Trustpilot

In the facts Mews don't help anyone who…

In the facts Mews don't help anyone who has commun sens it really a useless softwar, what you can have for free by Booking or any plateforme you will have to pay for.Plus they pay back until 90 days after they receive the custumers money. they behavent not like partner but crocs. Pamela calvo which is in charge of the custumer's service wrote this answer to saturday 13th august 2022.Please run away from mewsthis people's don't deservent to work in the turism industry whixh base on confidence.Isaac Moatty
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Geoffroy Marie Hotel

Aug 2022 Reviewed on Trustpilot

worst support I ever exprienced.

Great system until you face any issues, no support at all, you send a request and I've been waiting 3 weeks now no reply, then I was advised to purchase the premium service at a cost of 200 euro per month and I did hoping they will get back to me, and yet no replies.If I knew the support would be this bad, would never sign up with them.
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Younis Hassan

Jul 2022 Reviewed on Trustpilot

Mews were great when we first signed up…

Mews were great when we first signed up and a breath of fresh air after we had Opera.Now they’ve become the same as Opera. No customer service and high fees.We want to add a PDQ machine which is linked to Mews, Mews have come back to us saying that if we have to sign a new contract which increases our fees by £1,500 per year and pay for the PDQ. Beware of all the hidden credit card fees! Also mews charges their invoices via the PMS and you have zero control over your merchant account. I would think twice before signing up with them, there’s a lot of things they don’t tell you up front and their contract is abusive.
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Olivia B

Mar 2022 Reviewed on Trustpilot

No answer from support centre

I have been trying to contact the company since the 16th of September and I still did not receive any answer. When we first started collaborating with Mews, we were assured that we would receive support whenever in need. I find it staggering that Mews is simply not replying to my e-mails and we are left without any guidance, this makes us seriously reconsider how serious of a company this is.
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Ada

Oct 2021 Reviewed on Trustpilot

Fantastic innovative product.

Fantastic innovative product.The PMS world has been ripe for change for many years, Mews is really leading the pack of up and comers. The company seems to be dedicated to bringing guest centric thinking to what is an industry that really needs some change.
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Tom

Mar 2021 Reviewed on Trustpilot
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Mews - Video Presentation

Mews - Pros & Cons

Pros:

Mews has a high average review score of 4.4, calculated from 738 reviews

Mews is a popular solution with a high popularity ranking

Mews has many registered integrations with third party applications

Mews offers an exclusive offer on HotelMinder: Get a 10% discount on Mews platform fees

Cons:

Mews is an expensive solution with a high pricing ranking

Articles mentioning Mews on HotelMinder

Property Management System by Mews

Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.

Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.

From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.

Mews serves over 2,500 properties across more than 60 countries in all five continents and works with a huge number of hotel tech companies to provide hoteliers with an unbeatable connectivity – no other solution offers as many integrations.

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We work and partner with passionate industry leaders to transform hospitality and empower ambitious hoteliers across the globe maximize performance, guests satisfaction and coworkers engagement thanks to modern technology and expert know-how. Compare Mews with:
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