Is SiteMinder the best solution for your hotel tech stack? Talk to an Expert

SiteMinder is probably the world's most powerful hotel Channel Manager. It can connect your hotel to 450+ distribution channels and integrate with 350+ leading property management systems (PMSs) and 100+ Hotel Tech Marketplace Applications (RMS, Upsell, CRM, etc).

SiteMinder eliminates the time spent manually updating each of your channel extranets and produces detailed reports, allowing you to better understand the performance of your channels and identify booking trends.

You can see the status of all your channels through one, single dashboard and connect to the hotel industry's most powerful global distribution systems (GDS) via their ‘GD' chain code.

As well as Booking.com and Expedia.com, here are some other channels which you can connect to through SiteMinder: Ctrip, Hotelbeds, AirBnB, TripAdvisor … plus 300 more!SiteMinder is also offering connections to many PMS, RMS, Booking Engines, and many other hospitality specific solutions.

SiteMinder — Pricing

Starts at €56 per month for the Channel Manager only, without Booking Engine. Additional fees apply for PMS or CRS integrations, and setup.

Get a customized quote tailored to your business.

SiteMinder - HotelMinder Marketplace Rating

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SiteMinder - Users Reviews and Review Score

SiteMinder has a Review Score of 4.6/5
calculated from 213 reviews across a selection of review platforms
Trustpilot
4.6/5
213 reviews
SoftwareAdvice
4.1/5
170 reviews
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Overall, the software product received mixed reviews. Positive feedback highlighted its functionality in synchronizing availability and its vast interface with apps. Some users also mentioned a decrease in overbookings and found the pricing and variations settings straightforward. However, several customers experienced technical difficulties when using the product and were disappointed with the quality of customer support. Some complained about slow response times or perceived incompetence in handling technical issues. Some users also found the software was not as suitable for small-scale businesses and there were issues around transparency with cancellation fees.

SiteMinder pros:

  • Vast interface with apps
  • Decrease in overbookings
  • Easy settings for pricing and variations

SiteMinder cons:

  • Slow response in customer support
  • Technical bugs and issues
  • Not suitable for small-scale businesses

SiteMinder is most suited for:

  • Large businesses
  • Hotels with wide app integration
  • Businesses looking for overbooking solutions
Read the latest reviews of SiteMinder:

The girl on the phone is enthusiatic to help

The girl on the phone is enthusiatic to help, and she drove me patiently through the channel manager giving me solutions i needed.
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Luca

Jun 2024 Read review on Trustpilot

ATTENTION

ATTENTION. Le commercial vous force la main en vous contactant tous les mois. Il vous vend un outil avec un essai de 3 mois. En l occurence qui n etait pas adapté à mon hotel de 16 chambres. ATTENTION AU FRAIS DE RESILIATION : j ai du m'aquitter de la totalité de l'abonnement annuel alors que je n'utilisais que 5% de la plateforme. C'est du vol. 3 mois après la résiliation, j ai la surprise de recevoir un email de confirmation pour une chambre. La résiliation n'a pas été faite correctement et les clients peuvent toujours réserver via leur plateforme ! C'est inadmissible. Je n ai plus de PMS lié à siteminder ni de site internet. Je ne sais pas comment les clients arrivent sur leur plateforme mais les réservations continuent 3 mois après la résiliation et je me retrouve en situation de surbooking sans avoir les coordonnées des clients. Site minder est peut etre bien pour les grands groupes mais je ne conseille vraiment pas du tout pour les petites structures !
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Marie Bouvier

Jun 2024 Read review on Trustpilot

MAPEO NUEVO CANAL

ATENCION RAPIDA Y EFICAZ
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Hostal Mexico

May 2024 Read review on Trustpilot

Improved support

Improved support
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Raam

May 2024 Read review on Trustpilot

The service of Damini is great and…

The service of Damini is great and wonderful!! all the time, congratulations.
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María Fernanda Fonseca

May 2024 Read review on Trustpilot

Expeida rate not dropping in property

I have had a least 5 different cases created over a 8 month period with regards to the 1 issue, rates from expeidia not dropping in correctly to my PMS, Priya was the only one that spent time and helped me fix and resolve my case
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Lesley Joyce

May 2024 Read review on Trustpilot

Sistema Facil e Pratico

A plataforma é intuitiva e facilita a gestao diaria dos canais.
User profile

Angela

May 2024 Read review on Trustpilot

Ravi is really proactive and helped me…

Ravi is really proactive and helped me to solve all issues.
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Erick Adorno

May 2024 Read review on Trustpilot

Well done

I recently had the pleasure of working with the IT support team, and I am thrilled to share my experience. From the moment I reached out for assistance, I was met with professionalism, efficiency, and a genuine desire to resolve my issue. The team quickly responded to my initial inquiry, demonstrating a thorough understanding of my problem and providing clear, step-by-step instructions. What impressed me most was their patience and willingness to explain technical details in a way that was easy to understand, ensuring I felt confident throughout the process. One particular representative, Matthew, stood out for their exceptional service. They not only addressed my immediate concern but also took the time to check for any underlying issues that could cause future problems. Their proactive approach saved me from potential headaches down the line and showcased their deep commitment to customer satisfaction. Moreover, the follow-up was impeccable. After my issue was resolved, I received a follow-up email to ensure everything was functioning correctly and to offer further assistance if needed. This level of care and attention to detail is rare and greatly appreciated. Overall, my experience with the IT support team was outstanding. Their dedication to providing top-notch customer service, coupled with their technical expertise, sets them apart. I highly recommend their services to anyone in need of reliable and friendly IT support. Thank you for making what could have been a stressful situation, a smooth and positive experience!
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Yehs Hotel Sydney Cbd

May 2024 Read review on Trustpilot

Always a Pleasure

SiteMinder is a user friendly and efficient platform, but when we get stuck and support is needed, thats when you experience the true value of the partnership. Always excellent service.
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Theresa Prins

May 2024 Read review on Trustpilot

Zuverlässiger Channel Manager, der jedoch noch Verbesserungspotential hat

Funktionell aber deutlich verbesserbar und sehr kostenspielig.Kundenservice ist leider nicht so gut und lässt sich ewig Zeit für Anfragen und Support....schade für dieses Geld Pros: Die Synchronisation der Verfügbarkeiten in Zusammenspiel mit unserer Hotelsoftware 3RPMS läuft seit einem Jahr vollkommen reibungslos und ohne Fehler. Das macht der Channel Manager wirklich absolut top!SiteMinder bietet eine riesen Anzahl an Schnittstellen und Apps, das ist natürlich ihr großer Pluspunkt. Cons: Die Software und die Bedienung hat schön öfters kleinere Bugs gehabt, für die sich der Entwickler aber nicht weiter interessiert. Das fängt bei Rechtschreibfehler der deutschen Benutzeroberfläche an und hört bei Einstellungs-Bugs auf. Fehler, die man vom selbsternannten größten Channel Manager Anbieter der Welt, nicht haben dürfte.Es gab auch schon schwerwiegendere Fehler, wie die plötzlich falsche Übermittlung der Stornofrist zu dem OTA....also auch SiteMinder ist bei weitem nicht perfekt und lässt einige Features vermissen, die sogar kleinere Anbieter anbieten.Auch müssen Sie sich als Hotelier über den hohen Preis im klaren sein. Über die Sinnhaftigkeit von über 400 OTA Anbindungen kann man definitiv streiten, bei einer derartigen Monopolstellung von Booking.com, Expedia etc.Die Benutzeroberfläche ist relativ übersichtlich, aber die Software an sich sogar mit einer 1000Mbit Leitung ziemlich träge und langsam....das geht besser.Umlaute werden immer falsch ins PMS übertragen....Gäste stehen vor der Tür als Muller heißen aber in Wahrheit Müller. Wie peinlich das als Hotelier ist, kann sich wohl jeder denken. Dieses Problem wurde von mir im August 2022 angemerkt und seitdem hat sich absolut nichts geändert. Immer wieder wird man vertröstet, das Problem wäre auf der Warteliste aber in der Prioritätenliste gäbe es andere Entwicklungen, die Vorrang hätten. Peinlich, dass ein derartiger Bug es berhaupt in die fertige Software geschafft hat.
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Marco - Ceo

Aug 2023 Read review on Softwareadvice

Un solo click, todos los canales actualizados.

Pros: Lo mejor es que con una buena configuración inicial, ya no te tienes que preocupar más de overbookings, de aperturas y cierres masivos, de cambios de tarifas. Los cambios de precios son más cómodos que nunca! Cons: La configuración inicial requiere algo de formación.
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Carles - Dirección

Aug 2023 Read review on Softwareadvice

Buen producto

Buen producto más no excelente, el servicio al cliente no es el mejor Pros: Las conexiones que tiene y estadísticas que entrega para toma de desiciones. Cons: Los vouchers de reservas les falta demasiada información son incompleto y enredados para una operación hotelera que siempre está corriendo
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María Isabel - Gerente

Jul 2023 Read review on Softwareadvice

No overbookings

Pros: When introduced to the software, the hassle of over bookings were eliminated. With it's seamless integration to the PMS, it automates availability of rooms and increases revenue by making the most expensive rooms available. Cons: I think commissions can be reduced to maximise profit.
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Iheanyi - Operations Manager

May 2023 Read review on Softwareadvice

Not a great start with SiteMinder

We have Tech issues from the get-go, and now a month on still do not have a fully working channel manager. I have repeatedly asked my account manager to call me and she hids behind her email.I called them this morning with a different issue and was on hold for 68 mins when i was number #1 in the help queue. Thus far not a great start for SiteMinder i am sad to say and a month on i still don't have a fully working channel manager. Pros: Really prompt in Sales, and the product training was great Cons: The staff - sales/account manager from the Australia office won't call to discuss issues leading to huge frustrations.You can't talk with the same support person, and some staff don't appear to comprehend what is being asked of them. Many staff has promised to call me back and I haven't heard from them.
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Peter - Owner Manager

Apr 2023 Read review on Softwareadvice

Terrible system and support

Terrible Pros: The initial pitch was that the current system we use and siteminder were compatible. I asked on a number of occasions if any other customers worked with the 2 systems and never received a response. The bottom line is It does not integrate with our hotel management system . After numerous attempts to contact support they were unable to provide solutions and response time was terrible. Was told I could not speak with a supervisor. Cons: The system does not work and the support team terrible
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Kelly - Business Development Manager

Feb 2023 Read review on Softwareadvice

Terrible product, even worse support

Our worst decision in the past 10 years was to start to use SiteMinder. Never again. Pros: I don't know what to answer. There was not too much to like in it. The software is full of bugs, and the support is absolutely incompetent. Cons: The software is full of bugs which make you lose lot's of reservations.Their support is not willing or not able to solve any problem.
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David - Managing Director

Feb 2023 Read review on Softwareadvice

Pesima atencion y programa de facturacion pesimo.

Ha sido un verdadero chasco , te lo venden como lo mejor con mucha experiencia y ha sido un fracaso total. Empezando por el soporte y terminando por el tema de las facturas. Ha sido un retraso a los años 40, donde no existía los informes y toda la contabilidad se hacia a mano. En soporte me dijeron que como no existia un informe con los datos necesarios pues que sacara varios informes, los pasara a excell y pusiera a mano los datos que me faltaran para cerrar el trimestre.Me parecio la atencion y la solución tercer mundista. Pros: Nada en general,la atencion pesima, el programa incompleto. Cons: El tema de facturas pesimo, el de informe para la contabilidad pesimo, el que hizo la parte de faturacion no tiene ni idea en el tema contable ni de hacienda. Un desastre.
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Maria Luisa - Gerente

Jan 2023 Read review on Softwareadvice

Muy mal servicio y cobro abusivo

Malisima, el vendedor es encantador pero despues, uno esta atrapado Pros: NADA ME HA GUSTADO cuando lo empecé a usar me convencieron usarlo y programaron de manera muy rapida para poder cobrar. cuando dije que no me servia y ademas la capacitacion no fue nada clara, solo rapida para cobrar, me dijeron que no era una prueba y tenia que pagar Cons: Pruebé el servicio de Siteminder pero despues de una semana me di cuenta que no servia para un negocio de hostel Informé a la empresa pero me dijeron que no se podia cancelar y me cobraron a la tarjeta de manera abusiva El programa es muy complicado para el usuario, no lo aconsejo y el soporte es malisimo
User profile

Lucie - Admin

Sep 2022 Read review on Softwareadvice

It could be way better

There are some incompatibilities to the Brazilian market, which limited our possibilities to the Siteminder partners, but it is a selfserviced channel manager with a good structure and amazing support. Pros: The easy way of different types of settings for pricing, variations and additional rates. Cons: The limited options of restrictions and the need of creating the properties anywhere and then connect, it is not so practical at all.
User profile

Caroline - Channels Manager

May 2022 Read review on Softwareadvice
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SiteMinder - Pros & Cons

Pros:

SiteMinder has a high average review score of 4.6, calculated from 213 reviews

SiteMinder is a popular solution with a high popularity ranking

SiteMinder has many registered integrations with third party applications

SiteMinder offers an exclusive offer on HotelMinder: 50% off your first 6 months and 50% off set up fees

Cons:

SiteMinder is an expensive solution with a high pricing ranking

Channel Manager Software by SiteMinder

SiteMinder is probably the world's most powerful hotel Channel Manager. It can connect your hotel to 350 distribution channels and integrate with over 230 leading property management systems (PMSs).

SiteMinder eliminates the time spent manually updating each of your channel extranets and produces detailed reports, allowing you to better understand the performance of your channels and identify booking trends.

You can see the status of all your channels through one, single dashboard and connect to the hotel industry's most powerful global distribution systems (GDS) via their ‘GD' chain code.

As well as Booking.com and Expedia.com, here are some other channels which you can connect to through SiteMinder: Ctrip, Hotelbeds, AirBnB, TripAdvisor … plus 300 more! SiteMinder is also offering connections to many PMS, RMS, Booking Engines, and many other hospitality specific solutions.

B2B Distribution Software by SiteMinder

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Booking Engine Software by SiteMinder

With SiteMinder's booking engine, called 'The Booking Button', increase direct bookings with zero commission.

Your guests will be delighted to complete the booking process in just two steps. Mobile-responsive and customisable, this one comes in 20 languages with support for 20 currencies

With SiteMinder's booking engine, you can conveniently offer last-minute deals, early-bird offers, promotional rates and more.

In just one reservation, guests can book multiple rooms, and even compare rates with OTAs on the TripTease widget.

Most Online Travel Agencies and PMS / RMS, etc systems offer integration into SiteMinder's platform, making The BookingButton one of the most popular hotel booking system worldwide. SiteMinder is offering many (paid) integrations with all sort of third-party applications.

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